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Assistance for Customers Supporting Remote NGS-IQ Users

Posted on April 2, 2020 by Teresa Moy

Due to the COVID-19 outbreak, many users are working remotely. To give assistance during these uncertain times, we have some suggestions to make the work-from-home transition more seamless:

• Enable NGS-IQ’s WebRunner to access on-demand reports from any device. Authorized users can run queries from their browser and output them to Microsoft® Excel, Adobe PDF, and HTML. The drill-down capability in HTML easily allows them to trigger and run linked queries containing more detailed information.
  
  Integrating NGS-IQ into Web Pages, Portals, and Applications
  Share and Learn Webinar Playbacks
  Web Reporting with NGS-IQ
  
  
• Install Qport Access, SmartView, and IQ Client on remote PCs. Qport Access allows you to quickly and easily bring IBM i data into Microsoft® Excel, Access, Word and other popular Windows applications. With  Smartview, you can graphically analyze and explore business data without having to write queries or understand the underlying database. IQ Client is perfect for users who want to create Web and traditional reports while taking advantage of a point-click, drag-drop interface on their Windows desktop.
  
  Qport Access
  SmartView
  IQ Client
  
  
• Request a temporary IQ Client license.
  
  
• Take advantage of our phone and online tech support. Most of NGS’ staff are working remotely to comply with prevention measures. However, NGS remains fully operational through the support of our robust remote work capabilities and continues to be available through all our support channels. We are here to help you and can be contacted by phone, online incident reporting, and email.

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